Last updated: February 17, 2026

Refund Policy

This Refund Policy outlines the terms and conditions under which refunds may be issued for oFatoura subscription services, features, and related products.

1. Trial Period

oFatoura offers a free trial period for new customers:

• The trial period typically lasts for one month (30 days) or as specified in your package
• No charges are applied during the trial period
• Full access to platform features is provided during the trial
• You may cancel at any time during the trial without incurring any charges
• If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan

2. Subscription Billing

After the trial period, subscriptions are billed according to your selected plan:

• Monthly Subscriptions: Billed monthly on the same date each month
• Yearly Subscriptions: Billed annually on the subscription anniversary date
• Subscriptions automatically renew unless cancelled
• You will receive email notifications before each billing cycle

3. Refund Eligibility

Refunds may be available under the following circumstances:

3.1 Monthly Subscriptions

• Refund requests must be submitted within 7 days of the billing date
• Refunds are not available for partial months of service
• Refunds will be prorated based on unused days, if applicable
• Processing fees may apply

3.2 Yearly Subscriptions

• Refund requests must be submitted within 7 days of activation or renewal
• After 7 days, yearly subscriptions are non-refundable
• Refunds will be prorated based on unused months, if requested within the 7-day window
• Processing fees may apply

3.3 One-Time Fees

• One-time fees for customizations, installations, or special features are generally non-refundable
• Exceptions may be made if the service was not delivered as promised
• Refund requests for one-time fees must be submitted within 14 days of payment

4. Non-Refundable Items

The following are not eligible for refunds:

• Partial months of service for monthly subscriptions
• Yearly subscriptions after the 7-day refund window
• One-time customization and installation fees (except as noted above)
• NFC product customization and installation fees
• Third-party payment processing fees
• Services that have been used extensively or for extended periods

5. How to Request a Refund

To request a refund, please:

1. Contact our support team at support@asyncsolution.com
2. Include your account information and subscription details
3. Provide a reason for the refund request
4. Include any relevant documentation or evidence

We will review your request and respond within 5-7 business days.

6. Refund Processing

If your refund is approved:

• Refunds will be processed to the original payment method
• Processing time is typically 5-10 business days
• You will receive email confirmation once the refund is processed
• Your account access will be terminated upon refund approval
• You may export your data before account termination

7. Billing Disputes

If you believe you were charged in error:

• Contact us immediately at support@asyncsolution.com
• Provide details of the charge and why you believe it is incorrect
• We will investigate and respond within 7 days
• If the charge is confirmed as an error, a full refund will be issued

8. Cancellation Policy

You may cancel your subscription at any time:

• Cancellation can be done through your account settings
• Your subscription will remain active until the end of the current billing period
• No refunds are provided for the remaining period after cancellation
• You will continue to have access to all features until the subscription expires
• You may reactivate your subscription at any time

9. Special Circumstances

We may consider refunds in special circumstances, including:

• Service outages or technical issues that significantly impact your ability to use the platform
• Billing errors or duplicate charges
• Unauthorized charges on your account
• Failure to deliver promised features or services

Each case will be evaluated individually, and refunds are not guaranteed.

10. Chargebacks

If you initiate a chargeback with your payment provider:

• Your account will be immediately suspended
• We will investigate the chargeback claim
• If the chargeback is found to be invalid, your account may be permanently terminated
• We encourage you to contact us directly to resolve billing issues before initiating a chargeback

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be:

• Posted on this page with an updated "Last updated" date
• Communicated to active subscribers via email for material changes
• Effective immediately upon posting, unless otherwise stated

12. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us at:

Email: support@asyncsolution.com
Address: Syed Fayaz Group, Office 202, Al-Qurrum 29, Muscat, Sultanate of Oman

We aim to respond to all refund requests within 5-7 business days.